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| Q. |
What do I do if my printer says Toner Low |
| A. |
Take out your toner cartridge and very gently shake it from side to side a few times, this should keep it going for a little longer, enough time for us to get the replacement to you. |
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| Q. |
Which type of cartridge should I use |
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Always go for the High capacity option where available these are much more cost effective than buying 2 low capacity cartridges, plus it will work out cheaper and save on delivery charges. |
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| Q. |
Should I use Branded or Compatible Cartridge |
| A. |
Sometimes this is purely down to the customers choice, However Compatible cartridges are original cartridges that have been stripped down, all the worn parts replaced, and then filled with the correct toner. This offers a considerable saving to you the customer. |
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| Q. |
Do they last as long as the originals. |
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Yes, in many cases manufacturers fill inkjet and toner cartridges to the maximum level possible. |
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| Q. |
What guarantee do I get? |
| A. |
We provide a full 12 month or 2 year warranty dependant on product bought, and a "no quibble" money back guarantee. |
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| Q. |
What happens if I'm not happy or have a problem with your products |
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We are available to take your call or email during office hours In the unlikely even of a faulty product we will replace it, and keep you informed of its progress. |
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| Q. |
I'm nervous about giving you my credit or debit card details. |
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Quite right. That's why we don't want the responsibility of holding them, all credit and debit card transactions are undertaken through Paypal, a respected credit card processing company, using the most advanced encryption technologies to ensure absolute confidentiality. |
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| Q. |
Will you pass my information and details to other companies? |
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NO. We respect your privacy, and guarantee we will never pass your details to any other organisation. |
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| Q. |
I am nervous about dealing with a new company, |
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Athough we were established in 2009, we are here for the long term to help you the customer. |
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| Q. |
Will buying recycled cartridges affect the warranty on my printer? |
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The answer should be no, and the Office of Fair Trading has written to printer manufacturers making this clear. |
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